Uber contact phone number

Uber/Grab merger: CCCS Issues Interim Measures Directions

(View Media Release in PDF)

1. The Competition and Consumer Commission of Singapore (“CCCS”) has today issued Interim Measures Directions (“IMD”) to Grab^[1] and Uber^[2] (collectively, the “Parties”) which will help ensure that the market remains open and contestable. This follows from CCCS’s concerns arising from Grab’s announcement on 26 March 2018 that it has acquired Uber’s Southeast Asian business, with Uber acquiring a 27.5 per cent stake in Grab (the “Transaction”), feedback from third-parties and the review of the Parties’ written representations^[3] in response to CCCS’s proposed IMD issued on

2. The IMD takes effect immediately from today and shall have effect until the completion of CCCS’s investigation and/or resolution of any competition concerns that may arise from the Transaction or unless otherwise varied or revoked by CCCS due to material changes in market conditions.

Measures to keep the market open and contestable

3. The key measures in the IMD require the following^[5]: removal of exclusivity obligations on drivers, prevention of Uber’s operational data from being used by Grab to enhance its market position, preserving pre-Transaction pricing and commission levels, and ensuring drivers and riders are free to choose their preferred platform. The IMD prevents action by the Parties that may prejudice the giving of any subsequent direction by CCCS in any manner after reviewing the merger.

4. The key measures are as follows:

1. Grab shall ensure that new drivers entering into an agreement to drive on Grab’s platform of their own accord are not subject to any exclusivity obligations, lock-in periods and/or termination fees. Grab shall ensure these drivers are not penalised, directly or indirectly, as a result.
   
   
2. The Parties shall ensure that drivers who rent a vehicle from Lion City Rental^[6] (“LCR”) are free to drive for any ride-hailing platform and shall not be subject to any impediments (e.g. higher rental rates and/or lack of insurance coverage) that limit their ability to drive for any ride-hailing platform. This shall be clearly communicated through an email to these drivers.
   
   
3. Grab shall cease its exclusivity arrangements with all taxi fleets in Singapore, provided that (a) there are no exclusivity arrangements in Singapore between any taxi fleets and any third-party ride-hailing platform other than Grab, and (b) that all taxi operators permit their respective taxi drivers to drive for any third-party ride-hailing platform for metered and fixed fare jobs.
   
   
4. Grab shall not take over operational data (e.g. historical trip data) from Uber to enhance its market position. Grab may however receive personal data of drivers, riders and merchants (e.g. names, contact details, and supporting documents for vocation licence applications) who have expressly opted in and moved to the Grab platform.
   
   
5. Each Party shall maintain their pre-Transaction pricing and product options for riders and drivers, including the levels of base fares, surge factor and driver commission rates.
   
   
6. The Parties shall clearly communicate through an email to drivers and riders in Singapore who were on the Uber platform that migration to the Grab platform is purely optional (i.e. drivers and riders have a choice whether to migrate to Grab and are not required to download or use Grab’s ride-hailing platform).
   
   

   Uber/Grab merger: CCCS Issues Interim Measures Directions

   
   
   (View Media Release in PDF)
   1. The Competition and Consumer Commission of Singapore (“CCCS”) has today issued Interim Measures Directions (“IMD”) to Grab^[1] and Uber^[2] (collectively, the “Parties”) which will help ensure that the market remains open and contestable. This follows from CCCS’s concerns arising from Grab’s announcement on 26 March 2018 that it has acquired Uber’s Southeast Asian business, with Uber acquiring a 27.5 per cent stake in Grab (the “Transaction”), feedback from third-parties and the review of the Parties’ written representations^[3] in response to CCCS’s proposed IMD issued on
   2. The IMD takes effect immediately from today and shall have effect until the completion of CCCS’s investigation and/or resolution of any competition concerns that may arise from the Transaction or unless otherwise varied or revoked by CCCS due to material changes in market conditions.
   Measures to keep the market open and contestable
   3. The key measures in the IMD require the following^[5]: removal of exclusivity obligations on drivers, prevention of Uber’s operational data from being used by Grab to enhance its market position, preserving pre-Transaction pricing and commission levels, and ensuring drivers and riders are free to choose their preferred platform. The IMD prevents action by the Parties that may prejudice the giving of any subsequent direction by CCCS in any manner after reviewing the merger.
   4. The key measures are as follows:
7. Grab shall ensure that new drivers entering into an agreement to drive on Grab’s platform of their own accord are not subject to any exclusivity obligations, lock-in periods and/or termination fees. Grab shall ensure these drivers are not penalised, directly or indirectly, as a result.
   
   
8. The Parties shall ensure that drivers who rent a vehicle from Lion City Rental^[6] (“LCR”) are free to drive for any ride-hailing platform and shall not be subject to any impediments (e.g. higher rental rates and/or lack of insurance coverage) that limit their ability to drive for any ride-hailing platform. This shall be clearly communicated through an email to these drivers.
   
   
9. Grab shall cease its exclusivity arrangements with all taxi fleets in Singapore, provided that (a) there are no exclusivity arrangements in Singapore between any taxi fleets and any third-party ride-hailing platform other than Grab, and (b) that all taxi operators permit their respective taxi drivers to drive for any third-party ride-hailing platform for metered and fixed fare jobs.
   
   
10. Grab shall not take over operational data (e.g. historical trip data) from Uber to enhance its market position. Grab may however receive personal data of drivers, riders and merchants (e.g. names, contact details, and supporting documents for vocation licence applications) who have expressly opted in and moved to the Grab platform.
    
    
11. Each Party shall maintain their pre-Transaction pricing and product options for riders and drivers, including the levels of base fares, surge factor and driver commission rates.
    
    
12. The Parties shall clearly communicate through an email to drivers and riders in Singapore who were on the Uber platform that migration to the Grab platform is purely optional (i.e. drivers and riders have a choice whether to migrate to Grab and are not required to download or use Grab’s ride-hailing platform).
    
    

    Uber/Grab merger: CCCS Issues Interim Measures Directions

    
    
    (View Media Release in PDF)
    1. The Competition and Consumer Commission of Singapore (“CCCS”) has today issued Interim Measures Directions (“IMD”) to Grab^[1] and Uber^[2] (collectively, the “Parties”) which will help ensure that the market remains open and contestable. This follows from CCCS’s concerns arising from Grab’s announcement on 26 March 2018 that it has acquired Uber’s Southeast Asian business, with Uber acquiring a 27.5 per cent stake in Grab (the “Transaction”), feedback from third-parties and the review of the Parties’ written representations^[3] in response to CCCS’s proposed IMD issued on
    2. The IMD takes effect immediately from today and shall have effect until the completion of CCCS’s investigation and/or resolution of any competition concerns that may arise from the Transaction or unless otherwise varied or revoked by CCCS due to material changes in market conditions.
    Measures to keep the market open and contestable
    3. The key measures in the IMD require the following^[5]: removal of exclusivity obligations on drivers, prevention of Uber’s operational data from being used by Grab to enhance its market position, preserving pre-Transaction pricing and commission levels, and ensuring drivers and riders are free to choose their preferred platform. The IMD prevents action by the Parties that may prejudice the giving of any subsequent direction by CCCS in any manner after reviewing the merger.
    4. The key measures are as follows:
13. Grab shall ensure that new drivers entering into an agreement to drive on Grab’s platform of their own accord are not subject to any exclusivity obligations, lock-in periods and/or termination fees. Grab shall ensure these drivers are not penalised, directly or indirectly, as a result.
    
    
14. The Parties shall ensure that drivers who rent a vehicle from Lion City Rental^[6] (“LCR”) are free to drive for any ride-hailing platform and shall not be subject to any impediments (e.g. higher rental rates and/or lack of insurance coverage) that limit their ability to drive for any ride-hailing platform. This shall be clearly communicated through an email to these drivers.
    
    
15. Grab shall cease its exclusivity arrangements with all taxi fleets in Singapore, provided that (a) there are no exclusivity arrangements in Singapore between any taxi fleets and any third-party ride-hailing platform other than Grab, and (b) that all taxi operators permit their respective taxi drivers to drive for any third-party ride-hailing platform for metered and fixed fare jobs.
    
    
16. Grab shall not take over operational data (e.g. historical trip data) from Uber to enhance its market position. Grab may however receive personal data of drivers, riders and merchants (e.g. names, contact details, and supporting documents for vocation licence applications) who have expressly opted in and moved to the Grab platform.
    
    
17. Each Party shall maintain their pre-Transaction pricing and product options for riders and drivers, including the levels of base fares, surge factor and driver commission rates.
    
    
18. The Parties shall clearly communicate through an email to drivers and riders in Singapore who were on the Uber platform that migration to the Grab platform is purely optional (i.e. drivers and riders have a choice whether to migrate to Grab and are not required to download or use Grab’s ride-hailing platform).
    
    

    Uber/Grab merger: CCCS Issues Interim Measures Directions

    
    
    (View Media Release in PDF)
    1. The Competition and Consumer Commission of Singapore (“CCCS”) has today issued Interim Measures Directions (“IMD”) to Grab^[1] and Uber^[2] (collectively, the “Parties”) which will help ensure that the market remains open and contestable. This follows from CCCS’s concerns arising from Grab’s announcement on 26 March 2018 that it has acquired Uber’s Southeast Asian business, with Uber acquiring a 27.5 per cent stake in Grab (the “Transaction”), feedback from third-parties and the review of the Parties’ written representations^[3] in response to CCCS’s proposed IMD issued on
    2. The IMD takes effect immediately from today and shall have effect until the completion of CCCS’s investigation and/or resolution of any competition concerns that may arise from the Transaction or unless otherwise varied or revoked by CCCS due to material changes in market conditions.
    Measures to keep the market open and contestable
    3. The key measures in the IMD require the following^[5]: removal of exclusivity obligations on drivers, prevention of Uber’s operational data from being used by Grab to enhance its market position, preserving pre-Transaction pricing and commission levels, and ensuring drivers and riders are free to choose their preferred platform. The IMD prevents action by the Parties that may prejudice the giving of any subsequent direction by CCCS in any manner after reviewing the merger.
    4. The key measures are as follows:
19. Grab shall ensure that new drivers entering into an agreement to drive on Grab’s platform of their own accord are not subject to any exclusivity obligations, lock-in periods and/or termination fees. Grab shall ensure these drivers are not penalised, directly or indirectly, as a result.
    
    
20. The Parties shall ensure that drivers who rent a vehicle from Lion City Rental^[6] (“LCR”) are free to drive for any ride-hailing platform and shall not be subject to any impediments (e.g. higher rental rates and/or lack of insurance coverage) that limit their ability to drive for any ride-hailing platform. This shall be clearly communicated through an email to these drivers.
    
    
21. Grab shall cease its exclusivity arrangements with all taxi fleets in Singapore, provided that (a) there are no exclusivity arrangements in Singapore between any taxi fleets and any third-party ride-hailing platform other than Grab, and (b) that all taxi operators permit their respective taxi drivers to drive for any third-party ride-hailing platform for metered and fixed fare jobs.
    
    
22. Grab shall not take over operational data (e.g. historical trip data) from Uber to enhance its market position. Grab may however receive personal data of drivers, riders and merchants (e.g. names, contact details, and supporting documents for vocation licence applications) who have expressly opted in and moved to the Grab platform.
    
    
23. Each Party shall maintain their pre-Transaction pricing and product options for riders and drivers, including the levels of base fares, surge factor and driver commission rates.
    
    
24. The Parties shall clearly communicate through an email to drivers and riders in Singapore who were on the Uber platform that migration to the Grab platform is purely optional (i.e. drivers and riders have a choice whether to migrate to Grab and are not required to download or use Grab’s ride-hailing platform).
    
    

    Uber/Grab merger: CCCS Issues Interim Measures Directions

    
    
    (View Media Release in PDF)
    1. The Competition and Consumer Commission of Singapore (“CCCS”) has today issued Interim Measures Directions (“IMD”) to Grab^[1] and Uber^[2] (collectively, the “Parties”) which will help ensure that the market remains open and contestable. This follows from CCCS’s concerns arising from Grab’s announcement on 26 March 2018 that it has acquired Uber’s Southeast Asian business, with Uber acquiring a 27.5 per cent stake in Grab (the “Transaction”), feedback from third-parties and the review of the Parties’ written representations^[3] in response to CCCS’s proposed IMD issued on
    2. The IMD takes effect immediately from today and shall have effect until the completion of CCCS’s investigation and/or resolution of any competition concerns that may arise from the Transaction or unless otherwise varied or revoked by CCCS due to material changes in market conditions.
    Measures to keep the market open and contestable
    3. The key measures in the IMD require the following^[5]: removal of exclusivity obligations on drivers, prevention of Uber’s operational data from being used by Grab to enhance its market position, preserving pre-Transaction pricing and commission levels, and ensuring drivers and riders are free to choose their preferred platform. The IMD prevents action by the Parties that may prejudice the giving of any subsequent direction by CCCS in any manner after reviewing the merger.
    4. The key measures are as follows:
25. Grab shall ensure that new drivers entering into an agreement to drive on Grab’s platform of their own accord are not subject to any exclusivity obligations, lock-in periods and/or termination fees. Grab shall ensure these drivers are not penalised, directly or indirectly, as a result.
    
    
26. The Parties shall ensure that drivers who rent a vehicle from Lion City Rental^[6] (“LCR”) are free to drive for any ride-hailing platform and shall not be subject to any impediments (e.g. higher rental rates and/or lack of insurance coverage) that limit their ability to drive for any ride-hailing platform. This shall be clearly communicated through an email to these drivers.
    
    
27. Grab shall cease its exclusivity arrangements with all taxi fleets in Singapore, provided that (a) there are no exclusivity arrangements in Singapore between any taxi fleets and any third-party ride-hailing platform other than Grab, and (b) that all taxi operators permit their respective taxi drivers to drive for any third-party ride-hailing platform for metered and fixed fare jobs.
    
    
28. Grab shall not take over operational data (e.g. historical trip data) from Uber to enhance its market position. Grab may however receive personal data of drivers, riders and merchants (e.g. names, contact details, and supporting documents for vocation licence applications) who have expressly opted in and moved to the Grab platform.
    
    
29. Each Party shall maintain their pre-Transaction pricing and product options for riders and drivers, including the levels of base fares, surge factor and driver commission rates.
    
    
30. The Parties shall clearly communicate through an email to drivers and riders in Singapore who were on the Uber platform that migration to the Grab platform is purely optional (i.e. drivers and riders have a choice whether to migrate to Grab and are not required to download or use Grab’s ride-hailing platform).
    
    

    Uber/Grab merger: CCCS Issues Interim Measures Directions

    
    
    (View Media Release in PDF)
    1. The Competition and Consumer Commission of Singapore (“CCCS”) has today issued Interim Measures Directions (“IMD”) to Grab^[1] and Uber^[2] (collectively, the “Parties”) which will help ensure that the market remains open and contestable. This follows from CCCS’s concerns arising from Grab’s announcement on 26 March 2018 that it has acquired Uber’s Southeast Asian business, with Uber acquiring a 27.5 per cent stake in Grab (the “Transaction”), feedback from third-parties and the review of the Parties’ written representations^[3] in response to CCCS’s proposed IMD issued on
    2. The IMD takes effect immediately from today and shall have effect until the completion of CCCS’s investigation and/or resolution of any competition concerns that may arise from the Transaction or unless otherwise varied or revoked by CCCS due to material changes in market conditions.
    Measures to keep the market open and contestable
    3. The key measures in the IMD require the following^[5]: removal of exclusivity obligations on drivers, prevention of Uber’s operational data from being used by Grab to enhance its market position, preserving pre-Transaction pricing and commission levels, and ensuring drivers and riders are free to choose their preferred platform. The IMD prevents action by the Parties that may prejudice the giving of any subsequent direction by CCCS in any manner after reviewing the merger.
    4. The key measures are as follows:
31. Grab shall ensure that new drivers entering into an agreement to drive on Grab’s platform of their own accord are not subject to any exclusivity obligations, lock-in periods and/or termination fees. Grab shall ensure these drivers are not penalised, directly or indirectly, as a result.
    
    
32. The Parties shall ensure that drivers who rent a vehicle from Lion City Rental^[6] (“LCR”) are free to drive for any ride-hailing platform and shall not be subject to any impediments (e.g. higher rental rates and/or lack of insurance coverage) that limit their ability to drive for any ride-hailing platform. This shall be clearly communicated through an email to these drivers.
    
    
33. Grab shall cease its exclusivity arrangements with all taxi fleets in Singapore, provided that (a) there are no exclusivity arrangements in Singapore between any taxi fleets and any third-party ride-hailing platform other than Grab, and (b) that all taxi operators permit their respective taxi drivers to drive for any third-party ride-hailing platform for metered and fixed fare jobs.
    
    
34. Grab shall not take over operational data (e.g. historical trip data) from Uber to enhance its market position. Grab may however receive personal data of drivers, riders and merchants (e.g. names, contact details, and supporting documents for vocation licence applications) who have expressly opted in and moved to the Grab platform.
    
    
35. Each Party shall maintain their pre-Transaction pricing and product options for riders and drivers, including the levels of base fares, surge factor and driver commission rates.
    
    
36. The Parties shall clearly communicate through an email to drivers and riders in Singapore who were on the Uber platform that migration to the Grab platform is purely optional (i.e. drivers and riders have a choice whether to migrate to Grab and are not required to download or use Grab’s ride-hailing platform).
    
    

    Uber/Grab merger: CCCS Issues Interim Measures Directions

    
    
    (View Media Release in PDF)
    1. The Competition and Consumer Commission of Singapore (“CCCS”) has today issued Interim Measures Directions (“IMD”) to Grab^[1] and Uber^[2] (collectively, the “Parties”) which will help ensure that the market remains open and contestable. This follows from CCCS’s concerns arising from Grab’s announcement on 26 March 2018 that it has acquired Uber’s Southeast Asian business, with Uber acquiring a 27.5 per cent stake in Grab (the “Transaction”), feedback from third-parties and the review of the Parties’ written representations^[3] in response to CCCS’s proposed IMD issued on
    2. The IMD takes effect immediately from today and shall have effect until the completion of CCCS’s investigation and/or resolution of any competition concerns that may arise from the Transaction or unless otherwise varied or revoked by CCCS due to material changes in market conditions.
    Measures to keep the market open and contestable
    3. The key measures in the IMD require the following^[5]: removal of exclusivity obligations on drivers, prevention of Uber’s operational data from being used by Grab to enhance its market position, preserving pre-Transaction pricing and commission levels, and ensuring drivers and riders are free to choose their preferred platform. The IMD prevents action by the Parties that may prejudice the giving of any subsequent direction by CCCS in any manner after reviewing the merger.
    4. The key measures are as follows:
37. Grab shall ensure that new drivers entering into an agreement to drive on Grab’s platform of their own accord are not subject to any exclusivity obligations, lock-in periods and/or termination fees. Grab shall ensure these drivers are not penalised, directly or indirectly, as a result.
    
    
38. The Parties shall ensure that drivers who rent a vehicle from Lion City Rental^[6] (“LCR”) are free to drive for any ride-hailing platform and shall not be subject to any impediments (e.g. higher rental rates and/or lack of insurance coverage) that limit their ability to drive for any ride-hailing platform. This shall be clearly communicated through an email to these drivers.
    
    
39. Grab shall cease its exclusivity arrangements with all taxi fleets in Singapore, provided that (a) there are no exclusivity arrangements in Singapore between any taxi fleets and any third-party ride-hailing platform other than Grab, and (b) that all taxi operators permit their respective taxi drivers to drive for any third-party ride-hailing platform for metered and fixed fare jobs.
    
    
40. Grab shall not take over operational data (e.g. historical trip data) from Uber to enhance its market position. Grab may however receive personal data of drivers, riders and merchants (e.g. names, contact details, and supporting documents for vocation licence applications) who have expressly opted in and moved to the Grab platform.
    
    
41. Each Party shall maintain their pre-Transaction pricing and product options for riders and drivers, including the levels of base fares, surge factor and driver commission rates.
    
    
42. The Parties shall clearly communicate through an email to drivers and riders in Singapore who were on the Uber platform that migration to the Grab platform is purely optional (i.e. drivers and riders have a choice whether to migrate to Grab and are not required to download or use Grab’s ride-hailing platform).